How can you improve your customer’s experience?

The answer is closer to home than you think. Every time one of your staff picks up the phone, emails a customer, or talks to them on shopfloor they are representing you and your business. Better customer experiences come from better employee experiences. What makes a successful employee experience is different for each business. No two businesses are the same, but there are common themes that make for a successful employee initiative. I’ve written a blog on the subject which you can read here. If you’d like to know more arrange a meeting here.